SOFTWARE SUPPORT SERVICES
What we do.
01
Bug fixing
Triage and fixes with clear SLAs.
02
Framework & dependency upgrades
Keep PHP, Python, Node, .NET and libraries current.
03
Security maintenance
Vulnerability scanning and patching.
04
Small enhancements
New features within monthly hours.
05
Documentation
Fill the knowledge gaps left by previous teams.
06
Legacy takeover
Adopt systems whose original developers have gone.
WHAT YOU GET
Your software, looked after.
We adopt code from other teams, document it and keep it running.
✓Fixed monthly fee, predictable budget
✓Security patches applied within days
✓Uptime & error monitoring 24/7
✓Named developer who knows your code
✓Unused hours roll over one month
✓Rolling 30-day terms after 3 months
PRICING
Simple monthly or annual plans.
50% OFFLaunch sale — plus an extra 20% off with code EXTRA20
MAINTAIN
Stable systems
£990
£495/mo
per month, billed monthly
✓Security & dependency updates
✓4 hours dev time
✓Business-hours SLA
EVOLVE
Active systems
£1,990
£995/mo
per month, billed monthly
✓Everything in Maintain
✓10 hours dev time
✓Next-day SLA
✓Monthly planning call
DEDICATED
Business-critical
£3,990
£1,995/mo
per month, billed monthly
✓Everything in Evolve
✓24 hours dev time
✓4-hour critical SLA
✓Named lead developer
ONE-OFF OPTION
Codebase takeover
One-off: audit, documentation and environment setup when you move to us.
£1,790£895
Order →✓ No setup fees on annual plans✓ Rolling monthly after 3 months✓ You own every account & asset✓ UK-based specialists✓ Prices exclude VAT
RESULTS & REVIEWS
Proof, not promises.
Google4.9 ★★★★★120+ reviews
Clutch4.9 ★★★★★40+ reviews
SUCCESS STORY · LOGISTICS
Legacy system adopted and documented
6 wksto full handover
0outages during takeover
100%system documented
Bespoke PHP platform whose original developers had left — audited, documented, upgraded and maintained.
Read the story →
SUCCESS STORY · WHOLESALE
Inherited Magento store stabilised in 30 days
−87%critical errors
30days to stable
2.4.7upgraded from 2.3
Took over from a previous agency, documented the code, fixed ERP sync and upgraded safely.
Read the story →
★★★★★
“Our original developer left. VISIBI took over without a single outage.”
Irene P.Operations Director, logistics
★★★★★
“Dependency upgrades finally happen on schedule.”
Hugo F.CTO, membership platform
★★★★★
“When something breaks, an engineer who knows our code picks up. Every time.”
Rachel B.Ecommerce Manager, B2B distributor
FREE · NO OBLIGATION
Get a free software health check.
✓ Free site health check
✓ Patch level, extensions & performance review
✓ Support quote within 48 hours
GUIDES & INSIGHTS
Learn from our engineers.
DEVELOPMENT · 6 MIN READDon’t store runtime timestamps in Magento configurationWriting heartbeat timestamps or runtime state into Magento configuration invalidates config cache and causes unnecessary churn. Use flags or a dedicated table instead.Read the guide →DEVELOPMENT · 7 MIN READLegacy stock integrations bypassing Magento’s service layer: fix or leave?Older integrations often write inventory directly. Migrating blindly to newer APIs can change behaviour — understand and test existing stock semantics first.Read the guide →DEVELOPMENT · 7 MIN READFinding and removing dormant legacy code in MagentoOld integrations and extensions leave dormant code paths and obsolete files. Identify what is actually used before risky rewrites — and remove what isn’t.Read the guide →
Software support questions, answered.
OTHER SUPPORT SERVICES
PHP, Laravel, Python, Node.js, React, Vue, Angular and more.
Yes, that’s one of the most common reasons clients come to us.
Our launch prices are already 50% off. EXTRA20 takes a further 20% off your first term — enter it above or mention it when you request a quote.
Yes — bundles across SEO, ads, email and tracking get an additional multi-service discount.