APPLICATION SUPPORT SERVICES
What we do.
01
24/7 monitoring
Application, infrastructure and synthetic checks.
02
Incident response
On-call engineers with defined response and resolution times.
03
L2 / L3 support
Deep technical fixes in code and infrastructure.
04
Problem management
Root-cause analysis so incidents don’t repeat.
05
Release management
Safe, scheduled deployments with rollback.
06
Mobile app support
OS updates, crash fixes and store resubmissions.
WHAT YOU GET
SLAs you can put in a contract.
Clear response and resolution targets, monthly service reviews and ITIL-aligned processes.
✓Fixed monthly fee, predictable budget
✓Security patches applied within days
✓Uptime & error monitoring 24/7
✓Named developer who knows your code
✓Unused hours roll over one month
✓Rolling 30-day terms after 3 months
PRICING
Simple monthly or annual plans.
50% OFFLaunch sale — plus an extra 20% off with code EXTRA20
BUSINESS HOURS
Mon–Fri support
£1,350
£675/mo
per month, billed monthly
✓Monitoring 24/7
✓Business-hours response
✓6 hours dev time
✓Monthly report
EXTENDED
7-day support
£2,690
£1,345/mo
per month, billed monthly
✓Everything in Business Hours
✓7-day response
✓12 hours dev time
✓Problem management
24/7 CRITICAL
Mission-critical
£5,390
£2,695/mo
per month, billed monthly
✓Everything in Extended
✓24/7 on-call, 30-min response
✓24 hours dev time
✓Service manager
ONE-OFF OPTION
Support onboarding
One-off: runbooks, monitoring setup and knowledge transfer.
£1,790£895
Order →✓ No setup fees on annual plans✓ Rolling monthly after 3 months✓ You own every account & asset✓ UK-based specialists✓ Prices exclude VAT
RESULTS & REVIEWS
Proof, not promises.
Google4.9 ★★★★★120+ reviews
Clutch4.9 ★★★★★40+ reviews
SUCCESS STORY · HEALTHCARE
24/7 support with 30-minute response
30 mincritical response
99.95%availability
−60%repeat incidents
On-call engineers, runbooks, problem management and mobile app releases handled end to end.
Read the story →
SUCCESS STORY · WHOLESALE
Inherited Magento store stabilised in 30 days
−87%critical errors
30days to stable
2.4.7upgraded from 2.3
Took over from a previous agency, documented the code, fixed ERP sync and upgraded safely.
Read the story →
★★★★★
“SLAs we can put in front of our NHS customers.”
Dr Simon K.Founder, healthcare app
★★★★★
“Incidents dropped once they did proper root-cause analysis.”
Rita L.Product Lead, SaaS
★★★★★
“When something breaks, an engineer who knows our code picks up. Every time.”
Rachel B.Ecommerce Manager, B2B distributor
FREE · NO OBLIGATION
Get a free support quote.
✓ Free site health check
✓ Patch level, extensions & performance review
✓ Support quote within 48 hours
Application support questions, answered.
OTHER SUPPORT SERVICES
Yes — onboarding includes a technical review and runbooks.
Yes — iOS, Android, Flutter and React Native.
Our launch prices are already 50% off. EXTRA20 takes a further 20% off your first term — enter it above or mention it when you request a quote.
Yes — bundles across SEO, ads, email and tracking get an additional multi-service discount.