ECOMMERCE SUPPORT SERVICES
What we do.
01
Security patches
Adobe security patches applied promptly and tested.
02
Version upgrades
One minor Magento upgrade per year included on Growth and above.
03
Extension & integration fixes
ERP, PIM, payment and 3PL issues resolved.
04
Performance monitoring
Speed, Core Web Vitals and error tracking.
05
24/7 critical response
Checkout down? An engineer responds within 30 minutes.
06
Development hours
Small features and improvements each month.
WHAT YOU GET
Certified developers, not a ticket queue.
Your store is supported by the same engineers who build Magento, Hyvä and Shopify Plus sites.
✓Fixed monthly fee, predictable budget
✓Security patches applied within days
✓Uptime & error monitoring 24/7
✓Named developer who knows your code
✓Unused hours roll over one month
✓Rolling 30-day terms after 3 months
PRICING
Simple monthly or annual plans.
50% OFFLaunch sale — plus an extra 20% off with code EXTRA20
CARE
Smaller stores
£862
£431/mo
per month, billed monthly
✓Security patches
✓Monitoring & backups
✓3 hours dev time
✓Business-hours SLA
GROWTH
Growing stores
£1,350
£675/mo
per month, billed monthly
✓Everything in Care
✓6 hours dev time
✓1 minor upgrade / year
✓4-hour critical SLA
ENTERPRISE
High-volume & B2B
£2,690
£1,345/mo
per month, billed monthly
✓Everything in Growth
✓15 hours dev time
✓24/7 critical, 30-min response
✓Technical account manager
ONE-OFF OPTION
Store takeover & audit
One-off: code, extension and server audit when you move support to us.
£990£495
Order →✓ No setup fees on annual plans✓ Rolling monthly after 3 months✓ You own every account & asset✓ UK-based specialists✓ Prices exclude VAT
RESULTS & REVIEWS
Proof, not promises.
Google4.9 ★★★★★120+ reviews
Clutch4.9 ★★★★★40+ reviews
SUCCESS STORY · HOME & FURNITURE
Support takeover with zero downtime
0 mindowntime at handover
40+extension conflicts fixed
30 mincritical response
Store taken over from a previous agency, audited, documented and stabilised before new features.
Read the story →
SUCCESS STORY · WHOLESALE
Inherited Magento store stabilised in 30 days
−87%critical errors
30days to stable
2.4.7upgraded from 2.3
Took over from a previous agency, documented the code, fixed ERP sync and upgraded safely.
Read the story →
★★★★★
“They know Magento inside out and respond faster than any agency we’ve used.”
Sarah M.Ecommerce Director, furniture retailer
★★★★★
“Fixed monthly cost and no more surprise invoices.”
Luke G.Head of Ecommerce, Shopify Plus brand
★★★★★
“When something breaks, an engineer who knows our code picks up. Every time.”
Rachel B.Ecommerce Manager, B2B distributor
FREE · NO OBLIGATION
Get a free store health check.
✓ Free site health check
✓ Patch level, extensions & performance review
✓ Support quote within 48 hours
GUIDES & INSIGHTS
Learn from our engineers.
ECOMMERCE · 8 MIN READStop stock integrations triggering full Magento reindexingFrequent ERP or stock-feed updates that call a full reindex create heavy CPU and database load. Process only changed SKUs and let Magento’s scheduled indexing do the rest.Read the guide →ECOMMERCE · 7 MIN READWhy Magento shows the wrong stock: stale indexes explainedProducts showing in or out of stock incorrectly? Direct inventory updates can leave stock index tables stale. Here is why it happens and how to fix it properly.Read the guide →PERFORMANCE · 9 MIN READBlack Friday load testing: how to make sure your store stays onlineHow to load test an ecommerce store before Black Friday: realistic scenarios, target numbers, tools, what to fix and how to run a peak-day war room.Read the guide →
Ecommerce support questions, answered.
OTHER SUPPORT SERVICES
Yes — including deployments, Fastly and New Relic.
3 months, then rolling 30-day. Annual plans save 15%.
Our launch prices are already 50% off. EXTRA20 takes a further 20% off your first term — enter it above or mention it when you request a quote.
Yes — bundles across SEO, ads, email and tracking get an additional multi-service discount.