How to monitor ecommerce integration failures properly
A 200 OK doesn’t mean the order reached your ERP. How to detect rejected orders, stuck queues, feed failures and delayed processing before customers notice.
A 200 OK doesn’t mean the order reached your ERP. How to detect rejected orders, stuck queues, feed failures and delayed processing before customers notice.
Rejected orders sat in an integration queue while the storefront looked healthy — a reminder that successful HTTP responses don’t mean the business transaction succeeded.
What to monitor
- Orders not acknowledged by ERP within X minutes
- Rejected orders and reasons
- Queue depth and oldest message age
- Stock and price feed last-success time
- Retry counts and dead-letter queues
Make failures visible
Send alerts to a named team, provide a dashboard of failed items and document how to reprocess them.
Common mistakes to avoid
How we help with ecommerce
Frequently asked questions
Why do ERPs reject orders?
Missing customer data, unknown SKUs, tax or address validation issues are common.
Can this be automated?
Yes — alerts and dashboards can run continuously.
Does VISIBI Guard do this?
Guard monitors storefront health; integration monitoring is part of our support plans.