WEBSITE SUPPORT SERVICES
What we do.
01
Core & plugin updates
Tested on staging before going live.
02
Security patching
Critical patches applied within days, not months.
03
Backups
Daily off-site backups with tested restores.
04
Monitoring
Uptime, SSL, speed and error alerts 24/7.
05
Bug fixes & small changes
Monthly development hours for fixes and tweaks.
06
Monthly report
What we did, what’s next and site health score.
WHAT YOU GET
A developer on call, without the salary.
Fixed monthly cost, response-time SLAs and a named developer who knows your site.
✓Fixed monthly fee, predictable budget
✓Security patches applied within days
✓Uptime & error monitoring 24/7
✓Named developer who knows your code
✓Unused hours roll over one month
✓Rolling 30-day terms after 3 months
PRICING
Simple monthly or annual plans.
50% OFFLaunch sale — plus an extra 20% off with code EXTRA20
ESSENTIAL
Brochure sites
£358
£179/mo
per month, billed monthly
✓Updates & patches
✓Daily backups
✓Uptime monitoring
✓1 hour dev time
BUSINESS
Business-critical sites
£898
£449/mo
per month, billed monthly
✓Everything in Essential
✓4 hours dev time
✓Next-business-day SLA
✓Speed monitoring
PREMIUM
Complex sites
£1,350
£675/mo
per month, billed monthly
✓Everything in Business
✓8 hours dev time
✓4-hour critical SLA
✓Quarterly review
ONE-OFF OPTION
Ad-hoc support hours
Per hour, no contract — for one-off fixes. Discounted on any plan.
£136£68
Order →✓ No setup fees on annual plans✓ Rolling monthly after 3 months✓ You own every account & asset✓ UK-based specialists✓ Prices exclude VAT
RESULTS & REVIEWS
Proof, not promises.
Google4.9 ★★★★★120+ reviews
Clutch4.9 ★★★★★40+ reviews
SUCCESS STORY · SERVICES
99.99% uptime with 4-hour fixes
99.99%uptime
<4 hrsaverage fix time
100%patches on staging first
Updates tested on staging, daily backups, 24/7 monitoring and a named developer who knows the site.
Read the story →
SUCCESS STORY · WHOLESALE
Inherited Magento store stabilised in 30 days
−87%critical errors
30days to stable
2.4.7upgraded from 2.3
Took over from a previous agency, documented the code, fixed ERP sync and upgraded safely.
Read the story →
★★★★★
“We finally have a developer who picks up the phone.”
Clare N.Marketing Manager, law firm
★★★★★
“Updates never break the site any more.”
Dev R.Owner, travel company
★★★★★
“When something breaks, an engineer who knows our code picks up. Every time.”
Rachel B.Ecommerce Manager, B2B distributor
FREE · NO OBLIGATION
Get a free site health check.
✓ Free site health check
✓ Patch level, extensions & performance review
✓ Support quote within 48 hours
GUIDES & INSIGHTS
Learn from our engineers.
DEVELOPMENT · 7 MIN READTaking over a website from another agency: a checklistHow to switch agencies safely — access, code, hosting, domains and documentation — with an interactive checklist to make sure nothing is missed.Read the guide →PERFORMANCE · 6 MIN READWhat should a website maintenance plan include?What a good website maintenance plan covers — updates, security, backups, monitoring, fixes and reporting — and how to compare providers.Read the guide →SECURITY · 9 MIN READWordPress security checklist: 15 steps to protect your site in 2026A practical WordPress and WooCommerce security checklist: updates, plugins, logins, file permissions, WAF, backups and monitoring.Read the guide →
Website support questions, answered.
OTHER SUPPORT SERVICES
Yes — we start with a free health check and handover.
Extra hours are billed at a discounted rate, and unused hours roll over one month.
Our launch prices are already 50% off. EXTRA20 takes a further 20% off your first term — enter it above or mention it when you request a quote.
Yes — bundles across SEO, ads, email and tracking get an additional multi-service discount.